Overview
Site Director (Luxury Spa & Hospitality Concept)
Location: Los Angeles, CA
Salary: $180,000 – $190,000 + Bonus + PTO + 401K + Benefits
I am hiring on behalf of a luxury wellness and hospitality organization for an exceptional Site Director opportunity based in Los Angeles, CA.
This executive-level leadership role is responsible for overseeing the overall operation, guest experience, and commercial performance of a premier luxury wellness destination. The Site Director will lead all aspects of operations, including guest services, wellness experiences, team leadership, financial performance, and operational excellence.
The ideal candidate will be a proven luxury hospitality leader with experience managing high-touch guest environments, such as luxury hotels, resorts, private clubs, spas, or lifestyle hospitality concepts.
Key Responsibilities
- Oversee all daily operations, ensuring exceptional luxury guest experiences and operational standards.
- Lead, coach, and develop a multidisciplinary team across guest services, wellness operations, and support functions.
- Drive revenue growth through strategic initiatives, partnerships, service enhancements, and guest experience improvements.
- Manage financial performance, including budgeting, forecasting, labor optimization, and cost control.
- Ensure compliance with company standards, health and safety regulations, and luxury service protocols.
- Monitor guest feedback and implement continuous improvement strategies to enhance satisfaction and loyalty.
- Collaborate with executive leadership on operational strategy, business development, and growth initiatives.
- Maintain strong relationships with vendors, partners, and local stakeholders.
- Oversee recruitment, onboarding, training, and performance management of the team.
- Create a culture centered around hospitality excellence, personalized service, and exceptional guest care.
Ideal Background
- 7+ years of leadership experience within luxury hospitality, wellness, spa, resort, or premium lifestyle environments.
- Experience managing a full-service operation with significant revenue and team responsibility.
- Strong understanding of luxury guest service standards and experiential hospitality.
- Proven ability to manage budgets, KPIs, labor, and operational performance.
- Exceptional leadership, communication, and relationship-building skills.
- Experience within Forbes Five-Star, AAA Five Diamond, luxury hotels, resorts, or high-end wellness brands preferred.
Job Tenure: Permanent
