Overview
Head of Operations – Premium Pub Group – London – £88,000 + Bonus + Benefits
We’re working with one of the UK’s leading premium pub operators to recruit an exceptional Head of Operations for their flagship London region.
This is a standout opportunity to lead a portfolio of 14 high-performing sites, representing the company’s highest-grossing patch. The estate is made up of premium, food-led pubs known for delivering outstanding guest experiences, strong commercial performance and best-in-class hospitality standards.
The Role
As Head of Operations, you’ll be responsible for the overall performance of a 14-site London estate, leading and developing a team of General Managers to deliver exceptional operational and commercial results.
You’ll play a key role in driving sales, profitability, people development and guest experience, while maintaining the highest operational standards across the region.
Key Responsibilities
- Lead, coach and inspire General Managers across a 14-site premium pub portfolio
- Drive commercial performance, sales growth and profitability across the patch
- Deliver exceptional standards in food, drink and service
- Build and develop high-performing management teams
- Use KPIs and financial data to identify opportunities and improve performance
- Ensure compliance and operational excellence across all sites
- Work closely with senior leadership on business strategy and operational initiatives
- Champion company culture, people engagement and succession planning
You will have:
- A strong track record in multi-site operations leadership
- Experience managing high-volume, premium hospitality businesses
- Excellent commercial and financial awareness
- A people-first leadership style with a passion for developing talent
- Strong operational knowledge and attention to detail
- The ability to influence, motivate and drive performance at all levels
What’s on Offer
- Salary up to £88,000
- Performance bonus
- Excellent company benefits
- Career progression opportunities within a respected hospitality group
- The chance to lead the business’s highest-performing London region
If you’re an experienced operator ready for your next senior leadership challenge, we’d love to hear from you.
Job Tenure: Permanent
