Overview
Head of Training – Bars Group – Up to £55,000
Service Standards | Leadership Development
The Role:
We’re currently recruiting a Head of Training for a leading hospitality group in London. This is a key leadership role focused on elevating service standards, driving consistency across operations, and mentoring a team of floor managers to help them progress into Assistant Manager roles and beyond. This role will work closely with the senior management team to develop front-of-house performance, improve spend per head in F&B, and ensure guest satisfaction remains at the heart of every shift.
Key Responsibilities:
- Oversee and support all Floor Managers across the group
- Drive service standards and operational consistency across venues
- Provide 1:1 coaching, mentoring, and career development
- Focus on increasing spend per head through service excellence
- Lead recruitment, onboarding, and training for new floor leaders
- Actively manage guest feedback and online review responses
Ideal Candidate:
- Strong background in hospitality operations and people development
- Experience mentoring and developing high-potential team members
- Hands-on leader with a passion for service and guest experience
- Exceptional communication and coaching skills
- Ability to create a positive, high-performance culture
Please apply today or send your CV to Kate B OR call 0207 790 2666
Job Tenure: Permanent
