Overview
Guest Reception Manager
Salary: $70,000 – $75,000 + 5% Bonus + Relocation Bonus
I’m hiring on behalf of a prestigious 5-star property seeking a Guest Reception Manager to lead Front Desk, PBX, Bell, and Valet operations. This role focuses on delivering exceptional guest service, streamlining daily operations, and resolving issues promptly.
Key Responsibilities:
- Supervise front-of-house service standards and team performance
- Resolve guest concerns and serve as Manager on Duty when needed
- Collaborate with departments to maintain a seamless guest experience
- Ensure all maintenance and housekeeping needs are promptly addressed
- Support hotel profitability through strong service and operational leadership
Qualifications:
- 2+ years of hotel experience, including 1 year in a supervisory role
- Strong knowledge of front desk operations and property management systems (Opera or ResortSuite preferred)
- Excellent communication, problem-solving, and guest service skills
- Ability to lead in a fast-paced environment with professionalism and discretion
- CPR/First Aid certified (or willing to obtain)
Physical Requirements:
Must be able to lift up to 50 lbs, stand for long periods, and walk long distances across varied terrain.
If you are keen to discuss the details further, please apply today or send your cv to Declan@cruitment.com
Job Tenure: Permanent
