Overview
My client is seeking a motivated and professional Customer Relations Manager to join their ever expanding commercial cleaning business. This role is critical in connecting their back-of-house operations. You’ll be the key point of contact ensuring that service quality, client needs, and operational execution align seamlessly across all cleaning contracts.
Requirements:
- Experience in customer service or client management within commercial cleaning or a related industry
- Excellent communication skills, both written and verbal
- Strong ability to interpret cleaning schedules, audits, and service reports
- Proven track record in managing service expectations and resolving client concerns
Responsibilities:
- Liaise between operations staff and management to ensure service standards are met
- Communicate client feedback and service requirements to the operations team clearly and effectively
- Provide regular reporting to the Director on client satisfaction, service performance, and contract updates
- Assist in resolving service issues quickly to maintain strong client relationship
For more info please reach out to Joe at COREcruitment dot com
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Job Tenure: Permanent
