Overview
The Customer Journey Team Support role in the Housing sector involves providing administrative and operational support to ensure seamless customer experiences. This temporary position is ideal for someone with strong organisational skills and a proactive approach to problem-solving
Client Details
This housing organisation operates within the not-for-profit sector and is committed to delivering exceptional service to its stakeholders. As a large entity, they focus on creating meaningful impact through their services and fostering a collaborative work environment.
Description
- Provide administrative support to the Customer Journey Team, ensuring tasks are completed efficiently.
- Assist in managing customer queries and escalating issues to the appropriate teams when necessary.
- Maintain accurate records and documentation to support team operations.
- Coordinate with internal departments to streamline processes and improve customer satisfaction.
- Support the preparation of reports, presentations, and other materials as required.
- Monitor and update customer information in the database, ensuring data accuracy.
- Help implement strategies to enhance the overall customer journey experience.
- Contribute to team meetings and provide input on process improvements.
Profile
A successful Customer Journey Team Support should have:
- Experience in an administrative or support role, ideally within the housing sector.
- Strong organisational and time management skills.
- Proficiency in using office software, including word processing and spreadsheets.
- A keen eye for detail and the ability to maintain accurate records.
- Excellent communication skills, both written and verbal.
- A proactive and adaptable approach to problem-solving.
- Commitment to delivering excellent customer service
Job Offer
- Hourly pay of approximately £15 – £16.50, depending on experience.
- Flexibility with a hybrid work model, including three days working from home.
- Opportunity to contribute to the not-for-profit sector and make a meaningful difference.
- Supportive and collaborative team environment.
This is an excellent opportunity to join a well-regarded organisation in a key support role. If you are eager to contribute to enhancing the customer journey, we encourage you to apply today.
