Overview
The Senior Customer Relationship Specialist role in the transport, logistics & distribution industry focuses on ensuring excellent customer service and maintaining strong client relationships. This is a permanent position offering an opportunity to work in a supportive environment while driving customer satisfaction.
Client Details
This organisation operates within the transport, logistics & distribution industry and is based in East Sussex. This company are dedicated to providing tailored services to their clients while fostering a collaborative and supportive workplace.
Description
- Manage and nurture relationships with key clients to ensure satisfaction and loyalty.
- Handle customer inquiries and resolve issues promptly to maintain service excellence.
- Coordinate with internal teams to ensure timely delivery of services and solutions.
- Monitor client accounts and provide regular updates to stakeholders.
- Identify opportunities to upsell or cross-sell services to existing clients.
- Prepare reports on customer feedback and service performance for management review.
- Support the implementation of customer service initiatives and improvements.
- Contribute to a positive and professional team environment
Profile
A successful Senior Customer Relationship Specialist should have:
- Experience in customer service, particularly in the transport, logistics & distribution industry.
- Strong communication and interpersonal skills to build and maintain client relationships.
- Excellent problem-solving abilities and a proactive approach to challenges.
- Proficiency in using customer relationship management (CRM) tools and systems.
- A collaborative mindset and the ability to work effectively in a small team setting.
Job Offer
- Competitive salary in the range of £26,000 to £30,000 depending on experience.
- Monthly performance-based bonus scheme.
- Friendly and supportive office environment in Eastbourne.
- Casual workwear policy promoting a relaxed atmosphere.
- Convenient central location with excellent transport links.
This is an excellent opportunity for someone passionate about customer service in the transport & distribution industry. If this sounds like the right fit for you, apply now to join the team!
