Overview
Head of Operations – Restaurant Business
Location: London
Salary: £90-£120,000 performance bonus
A fast-growth, multi-revenue stream hospitality business is looking for a Head of Operations to help shape its next chapter. This is a London-based, highly visible role reporting directly to the Founder. The brand has strong identity, serious ambition and a clear goal – to build a legacy business. The brief is simple: drive operational excellence and build best-in-class systems, reporting and structure across a dynamic, all-day operation spanning dining & events
The Role:
- Lead and elevate operational performance across a complex, multi-revenue stream business
- Implement process, structure and reporting frameworks that drive clarity, accountability and pace
- Embed a high-performance culture focused on energy, ownership and results – no egos
- Take full accountability for financial and operational performance including COGs and GP margin control
- Strengthen systems, tech adoption and data reporting to support scale
- Develop and coach two Operations Managers, building capability and succession
- Own customer journey management across all touchpoints – all day dining, events
- Oversee staff training and development, ensuring consistency and leadership depth
- Act as a visible leader in the business – present on the floor, in the venues and within the community
- Collaborate with senior stakeholders and third parties to streamline structure and elevate performance
- Influence organisational design as the business evolves, supporting sustainable growth
The Person:
- Currently operating at Head of Ops or ready to step up from a senior Operations role with clear ambition
- London-based and committed to being hands-on and highly visible
- Naturally driven, ambitious and hard working – motivated by growth
- Experience within a PE-backed or systems-led environment
- Familiar with structured operating frameworks such as EOS
- Strong financial acumen – degree educated and/or with solid finance exposure preferred
- Commercially sharp with proven analytical ability and strong grasp of reporting
- Comfortable operating within a start-up mentality – able to evolve with the business rather than inherit something finished
- Experienced across dynamic, high-volume environments with multiple revenue streams
- Strong coach and communicator, capable of influencing senior stakeholders and frontline teams alike
- Energetic, credible and culturally aligned with a founder-led, fast-paced environment
Interested: Kate@corecruitment.com
Job Tenure: Permanent
